Terms & Conditions

By accessing aqgourmet.com (referred to as the “Site”) and/or purchasing our products and services, you participate in our “Services” and agree to You agree to be bound by the following terms and conditions (“Terms”), including those additional terms and conditions and related policies herein and/or available in hyperlinks. These Terms apply to all users of the Site, including without limitation, users who are browsers, vendors, customers, merchants and/or content contributors.

Please read the Terms carefully before accessing or using the Website. By accessing or using any part of the Site, you agree to be bound by the Terms. If you do not agree to all of the Terms under this agreement, you may not access the Site or use any services therein. If the Terms are considered an offer, acceptance is expressly limited to the Terms.

Any new features or tools added to the current store will also be subject to the Terms. You can review the most current version of the Terms at any time on this page. We reserve the right to update, change or replace any part of the Terms by posting updates and/or changes to the Site. Your continued use of or access to the Site, Services and/or Content following the posting of any revised Terms of Use constitutes acceptance of those Terms of Use. It is your responsibility to check this page periodically for changes. Your continued use of or access to the Website following the posting of any changes constitutes acceptance of those changes.


The Site is provided to you free of charge for your personal use and is subject to our Terms and Privacy Policy. By using the Site, you agree to be bound by these Terms and our Privacy Policy.

All orders and purchases made on the Site will also be governed by the Terms and Conditions of the specific store(s) from which you are purchasing.

They can be found on the supplier´s site.

The Terms do not affect your statutory rights.


We reserve the right to amend the Terms from time to time. Please check periodically for changes. The Terms were last updated on November 10, 2023.


To register with aqgourmet.com you must be of legal age, if you are a business you must be operated by a person over eighteen years of age. It is your responsibility to ensure that the details provided by you when registering and at any time thereafter are complete and accurate. Your account with aqgourmet.com is not a credit account and payment will be required upon confirmation of your order.


You are responsible for keeping your password confidential. You will be responsible for all activities and orders made or submitted under your password. If you have any concerns about someone else knowing your password, please contact us immediately. Automatic login facility is provided for your convenience. We recommend that you manually log out whenever you leave the Site. We may require you to change your password or suspend or cancel your account if we have reason to believe that there is or has likely been a breach of security or misuse of the aqgourmet.com website .


- All products or services are subject to availability and market conditions.

- Certain products or services may be available only online through the Site. These products or services may have limited quantities and are subject to return only according to our Return Policy.

- We will endeavor to display as accurately as possible the colors and images of the products that appear at the store. We cannot guarantee that your computer monitor, phone or any other display device´s display of any color will be accurate.

- We reserve the right, but are not obligated, to limit the sales of products or services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any product or service we provide. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue products or services at any time. Any offer for any product or service made on the Site is void where prohibited by any local law.

- We do not warrant that the quality of any products, services, information or other material purchased or obtained by you will meet your expectations, or that any errors in the service will repaired.

- While each of our delivery services is limited to certain districts and/or regions in countries, there may be times when certain areas are not available. includes our services.


- You need to Click on the function on the website to proceed with shopping.

- Ordering through the aqgourmet.com website entails the obligation to pay for those products. At all times, acceptance of an order takes place when the order is dispatched, at which point the purchase agreement(s) will be made between you and the relevant store(s) and you will be charged for your order. You will receive confirmation via email, text or phone number that your order has been dispatched.

- Order receiving and processing time: From Monday and Saturday, from 08:00 to 18:00.

- Orders sent outside business hours will be processed the next day.

- Orders sent on the weekend will be processed early next week.

- AQ Gourmet reserves the right to refuse an order if:

  • - The seller will notify the buyer when the order is not within the supply capacity of the products (perishable, geographical distance is too far,...).
  • - The seller detects signs of risk, suspicion or abnormalities regarding orders, as well as unpaid or unpaid invoices.
  • - Customers order simultaneously on the website and place orders at the store or by phone for the same order

- In case customers need goods urgently, please contact the store hotline to order directly, or visit the nearest store.

  • - AQ Gourmet strives to provide you with accurate and up-to-date pricing, product and promotion information. However, we do not warrant that prices, images or other product or promotional information provided will be error-free, up-to-date or complete and accurate. AQ Gourmet will not be responsible for any errors in pricing and product or promotional information listed on the Site or through our services.
  • - The price you pay will be based on our current selling price at the time we receive your order, which price may or may not be accurately reflected on the Site or through the services ours.
  • - If the actual price of any item ordered by you is higher than the price reflected on the Site or through our services, we will notify you and you will be offered Choose to confirm or cancel your purchase of that item based on the exact price. By confirming your purchase, you authorize us to charge you for additional amounts. If you choose to cancel your purchase, we will change or refund payment for that item in accordance with our then-current refund policy. If we are unable to contact you, we will treat your order for the incorrectly priced item as cancelled.
  • - In the event that the actual price of any product depends on its weight ("Weighed Item"), we will provide an estimated price based on the weight indicated and Our current rates at the time of payment. The actual weight and associated price of the Item weighed will be advised to you at the time of ordering and:
    • - In the event of any missing payment, we reserve the right to charge you for additional amounts.
    • - In the event of any overpayment, we will change or refund the excess amount paid for that item in accordance with our applicable refund policy at the time of delivery .
  • - All product prices are displayed in the local currency of your choice and are inclusive of Goods and Services Tax. Prices of products may change from time to time and any promotional discounts may be withdrawn at any time without notice.
  • - Payment for all orders will be made in the currency as displayed on the Site.
  • - Payment method:
    • - 100% payment by bank transfer or other legal electronic payments from local banking agencies for orders on the website, and payment must be completed before delivery .
    • - COD payment (Payment at the time of receipt of goods).
  • - In case of orders with high value or easily damaged upon return, the customer is required to pay 100% of the order value in advance (if the customer does not receive the goods, the customer will not be refunded the value). order has been paid).
  • - By placing your order, you allow us to send or retrieve information about you to provide to other third parties (Delivery Units) for the purpose of providing the best goods to you.

We will deliver to your address as you entered when you completed your order via the Website with the correct information, phone number and delivery address. If you change your delivery address, you must notify us so we can deliver to the correct address. Any changes to address details must be made before we dispatch your order. You can contact us via our hotline for any updates on orders, shipping addresses, etc.

We will calculate the additional delivery costs (if any) upon receiving the Customer´s successful request. These costs will be notified to you in advance as soon as possible.

AQ Gourmet always strives to deliver goods to customers as soon as possible through our delivery team or delivery service.

It is your responsibility to make appropriate arrangements for collection and to give us appropriate instructions. Where you instruct us to deliver goods unattended at your address or are not present to receive the goods, we disclaim any liability that may arise as a result of unattended deliveries. over a period of time. This includes but is not limited to theft, tampering, contamination, and the results of any temperature changes to items that need to be kept refrigerated or frozen.

We reserve the right not to deliver to any location and to refuse to accept orders from any customer; consider delivery issues that may result in such refusal.

If we are unable to deliver your order, or have to deliver late for reasons beyond our control, we are not responsible for any inconvenience or loss that occurs. You will not be charged for any products not delivered to you.

You will not be charged for incorrect products or products that we do not deliver in accordance with the Terms. Otherwise, our liability is limited to the price of the incorrect products or products not so delivered.

Delivery time: Depending on your delivery address, we will inform you of the estimated delivery time when confirming your order.

Form of Confirmation of receipt of goods:

  • - Verifying the order and confirming the condition of the goods is the responsibility of the customer / recipient upon ordering and receiving the goods. Customers must check the condition and quantity when AQ Gourmet or the delivery service delivers. The delivery person will ask the Customer to sign a confirmation and take a photo of the recipient with the goods.
  • - In case a customer places an order but does not see delivery, missing or missing goods, please notify AQ Gourmet within 24 hours from the time of delivery or should have been delivered for assistance in resolving the issue.

Your order may include delivery charges. This fee will be displayed to you as a separate fee and notified to you by us before you successfully confirm your order.


We accept payment by bank transfer and COD. We reserve the right to terminate our agreement with you if we are denied authority to pay or reasonably believe that payment will be refused at any stage.


Customers can change or cancel orders if AQ Gourmet has not successfully prepared the order. Customers must contact AQ Gourmet via the hotline number for assistance with changing and canceling orders.


You must inspect the product as soon as possible after delivery and notify us immediately if you discover any damage. You will be refunded for any defective products or receive a replacement product. Otherwise, our liability is limited as provided in the Terms.

You can request a product replacement or refund within 24 hours from the time the delivery ended. We will investigate the matter and confirm with you whether your request has been accepted.


Reason for accepting returns:

  • - Product returns are only applicable in case the customer receives a product that is not in accordance with the order, or the product defect belongs to AQ Gourmet.
  • - Errors in quantity, information, design compared to the order.
  • - Form errors: deformation, scratches, stains, cracks.
  • - Manufacturer error

Conditions for accepting returns:

  • - In accordance with the reason for accepting a return according to these Terms.
  • - Within 24 hours from the time the order is successfully delivered and the consignee must record a video to demonstrate joint inspection of the goods with the shipper so that AQ Gourmet can check, verify and approve the return.
  • - When exchanging/returning, the goods and purchase invoice must be included.
  • - Unused product.
  • - Returns of goods are only accepted at the online store you ordered from, you cannot buy at one store and return the goods at another AQ Gourmet store.

In case of not accepting returns:

  • - For reasons of food safety and hygiene, we do not accept returns of: fresh items or promotional goods of any kind.
  • - The product is damaged or of poor quality due to improper storage by the customer.
  • - The product´s label has been removed.
  • - The product has exceeded the notification and return deadline

Support notification time:

  • - The customer agrees that the product must be carefully checked for form and quantity when the delivery staff or service arrives. Customers have the right to refuse to receive the product if they see an error on AQ Gourmet´s part, and notify AQ Gourmet within 24 hours for support in processing, returning, exchanging or refunding.
  • - Due to product characteristics, once the customer signs to confirm receipt of the product, the customer agrees that the product will not be returned or exchanged, unless otherwise specified.

Return processing process:

  • - B1/ receives the return request. Customers can bring the product to the store to verify the return status or contact us via hotline.
  • - B2/ We will verify and check whether the product is accepted for return or not.
  • - B3/ Feedback the results to you.
  • - B4/ Compensation for returned products (in case the customer is accepted to return).

Exchange transaction processing time is within 2-5 working days from the date of receiving the return request and verifying the product status.

If the product is accepted for return, please place a new order on the website with the product to be exchanged and proceed with payment.

Refund: 7-15 working days. Refund by bank transfer.


aqgourmet.com makes no warranties or guarantees except as stated in the Terms. The aqgourmet.com website is provided by us without any warranty or guarantee of any kind. You acknowledge that you bear the risks associated with the use of the internet.

While we take reasonable steps to ensure the accuracy of the information accessed through the Website, we cannot guarantee or give any warranty as to the accuracy of the information or the documents appearing thereon. We are under no obligation to verify the content of materials provided by third parties and do not endorse, support, represent or warrant the accuracy, integrity or reliability of any materials provided by third parties. Tuesday offers. If aqgourmet.com is notified of any inaccuracies in the material on the Site, we will endeavor to correct the inaccuracies as soon as possible.

In particular, we disclaim all liability in relation to the following:

  • - Technical problems including errors or interruptions of the aqgourmet.com website;
  • - Incompatibility of the aqgourmet.com website with any of your equipment, software or telecommunications links;
  • - The unsuitability, unreliability or accuracy of the aqgourmet.com website but we will take reasonable care to ensure the information there is accurate and complete;
  • - Errors, viruses, malicious code or "Trojans";
  • - Aqgourmet.com website has not met your requirements.
  • - You agree that we will not be liable to you or any third party for:
  • - Any direct, indirect, economic, consequential or incidental damages;
  • - Loss of revenue, profits, anticipated savings, business losses or wasteful expenditure (whether direct, indirect, economic, consequential or incidental);
  • - Any other loss or damage, compensation, whatsoever arising out of or in connection with the aqgourmet.com website.

Our maximum liability arising from any order for the supply of goods to you under this agreement shall be limited to the retail price of the products contained in that order.

We will not be deemed to be in breach of the agreement or the Terms by any delay or failure to perform our obligations if such delay or failure is due to any any cause or circumstances beyond our reasonable control, including, but not limited to, fires, floods and acts of God, strikes, riots, accidents, interruptions in energy supplies energy, civil disturbances, acts of terrorism or war, equipment failures, road traffic problems.

We will collect, process, store and transfer your personal data in accordance with local data protection laws and regulations. We will have no liability to you for loss or damage to data unless strictly required by such laws and regulations.

Nothing in the Terms will limit our liability for death or personal injury resulting from our negligence, breach of agreement or breach of statutory duty , nor any Terms that will limit any of your statutory rights. For more information about your statutory rights, contact your local Consumer Affairs office.


The aqgourmet.com website and all documents, copy, scripts, content, software, videos, music, sounds, graphics, photographs, illustrations, artwork, names , logos, marks, formats, files are protected by copyrights, trade marks and other intellectual property rights owned by us or licensed to us.

You may view the content of the Website but such content may not be used, transferred, copied, modified or distributed for any other purpose including or in connection with another website or for commercial purposes without the written permission of aqgourmet.com. Any links to the Site must be notified and approved by us before they are created.


You may not use the aqgourmet.com website for any of the following purposes:

  • - Disseminate any unlawful, harassing, defamatory, abusive, threatening, harmful, vulgar, obscene or otherwise objectionable material
  • - Transmitting material that encourages conduct that would constitute a criminal offense, give rise to civil liability or otherwise violate any relevant law, regulation or code of practice
  • - Gaining unauthorized access to other computer systems
  • - Interfere with any other person´s use or enjoyment of the aqgourmet.com website
  • - Violate any law relating to the use of public telecommunications networks
  • - Interference or disruption to networks or websites connected to the aqgourmet.com website
  • - Create, transmit or store electronic copies of copyright-protected materials without the permission of the owner.

aqgourmet.com reserves the right to refuse to post material on the aqgourmet.com website or to remove material already posted on the aqgourmet.com website.

You agree to indemnify us for all losses, liabilities and reasonable expenses that we incur or arise due to your use of the aqgourmet.com website other than the above provisions.


We respect your privacy. The personal information you provide to us is kept carefully and confidentially. We do not sell, rent or otherwise transfer this information to third parties for their marketing purposes unless you have agreed otherwise. All your payment information will be processed by an authorized payment service provider/e-Wallet licensed to process customer transaction details. We will not store your payment card information or use it for any reason.


We aim to provide the best possible service to you at all times. If you have any comments or complaints, please contact us via email at customerservice_vn@aqbooking.com


If you breach the Terms and we do not take immediate action, we will still be entitled to use our rights and remedies at a later date or in any other situation where you violates the Terms.


If any of the Terms are held by any court of competent jurisdiction to be illegal, invalid or unenforceable, in whole or in part, this shall not affect the validity of the terms and conditions. The remaining provisions will continue to be valid and enforceable to the fullest extent permitted by law.


The Terms are governed by the local laws of the country in which our aqGourmet store is located and the parties submit to the exclusive jurisdiction of the courts of that Country with respect to any dispute involving can arise between them.

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